OUR STORE POLICY:|
We ship to every state in the US and many countries around the world. Orders received on a business day before 2:00 PM US Mountain Time (22:00 GMT) usually get processed and shipped the same day.
However, the order will be shipped only after payment is approved and your billing and shipping address is fully verified with your credit card company. This process can delay the shipment beyond our control as we are at the mercy of the bank.
Some countries banking laws do not permit banks to talk to anybody, but a cardholder - in this case we will ask you for your co-operation and for some additional information.
All orders MUST be shipped to the BILLING NAME and ADDRESS on file with your credit card company (unless shipping to your work)!
If shipping address is different, you must first call your bank and add this new address to your profile as a temporary second address.
If you are shipping to work address - a name of the organization and general work phone number must be included for verification purpose.
If an item you have ordered is temporarily out of stock, you will be notified by an email or a phone call. You will NOT be charged for any item until
it is ready to be shipped.
All packages are shipped via UPS to a physical address only, no a P.O. Box or APO/FPO, with an e-mail tracking notification.
All packages with insured value over $200 may require a direct customer signature per carrier policy.
Our Subsidized Discounted shipping rates are:
DOMESTIC GROUND SERVICE (1-5 Days, Continental US) - $9.95; FREE* for watches over $200
TWO BUSINESS DAYS AIR SERVICE (US only) - $30.00; $20.00 for items over $200 and FREE* for watches over $1000
NEXT BUSINESS DAY AIR SERVICE (US only) - $50.00; $35.00 for items over $200 and FREE* for watch orders over $1500
INTERNATIONAL AIR SERVICE (2-5 days) - $58.00 and FREE* for watch orders over $2000
DOMESTIC GROUND SERVICE (1-5 Days, Continental US) - $9.95
and FREE* for band orders from $200
TWO BUSINESS DAYS AIR SERVICE (US only) - $23.00, FREE* for orders over $500
NEXT BUSINESS DAY AIR SERVICE (US only) - $30.00, FREE* for orders over $1000
INTERNATIONAL AIR SERVICE (2-5 days) - $40.00
For WALL CLOCKS or WATCH WINDERS:
DOMESTIC GROUND SERVICE (1-5 Days, Continental US) - $25.00, FREE* for all items over $200.00.
TWO BUSINESS DAYS AIR SERVICE (US only) - $70.00
NEXT BUSINESS DAY AIR SERVICE (US only) - $90.00
INTERNATIONAL AIR SERVICE (2-5 days) - $150.00
Please note, that especially during the holiday season, the only service and delivery time guaranteed is - 1 or 2 Day Air Shipping.
TAXES and DUTY FEES:
Colorado residents pay 4.00% state sales tax. Denver residents - 3.62% city sales tax and Highlands Ranch - 1.00%.
We do NOT collect taxes for any other cities, states or countries.
International customers may have to pay an import duty fee imposed by your country's customs office,
as you are considered the importer of record and must comply with all laws and regulations of the country
in which you are receiving the goods.
Our customs forms for international packages list the full insured value with description of the product and will NOT be lowered if paid by a credit card.
You may hire your own import broker once you get shipping notification or UPS can assist you in this process for a nominal fee.
All merchandise sold as NEW is guaranteed to be genuine advertised brand product and in a brand new condition. Since we are a Factory Authorized agent for ALL of the brands we sell - you receive a FULL FACTORY warranty (from 1 to 5 years) from the day of purchase. All warranty information and conditions are included in a factory service booklet. If a problem ever occurs with an item during the warranty period - send it directly to the factory service center specified in the warranty booklet.
Brands that we are an Authorized Service Center for (Muhle Glashutte, Nivrel, Tutima, and etc.) you may send the merchandise directly to the factory or to our service facility.
HOW TO TRACK YOUR PACKAGE:
Within 24 hours of processing your order, a Notice of Delivery with a tracking number will be emailed to you by UPS.
You can continue tracking your shipment at the UPS website using the provided
tracking number. If you did not receive an email confirmation with the tracking number from UPS, please visit our
"Order Status" page to get the number and status of your order.
We will NOT share or sell any information about our customers, unless demanded by Federal government under the Patriot Act!.
Special Order Merchandise - items that are not stocked by us or quantities larger than 3 of any one item , but available from the distributor and
we would be happy to bring it in at customer's written/verbal request or by placing a web order for item marked "special order".
We will notify, within 24 hours, on how long it would be before item will ship.
IN CASE OF A RETURN:
Special Order Merchandise has a 15 day return privilege with a 25% re-stocking fee.
WatchConcepts.com tries to satisfy every client. However; if for some reason, you are not completely happy with your purchase, we extend a fifteen (15) day return privilege on all regularly stocked merchandise.
Items from Clearance section or Layaway are NOT subject to return for a refund, but will receive an in-store credit only!
For Christmas shopping this privilege is extended to 15 days after December 25th, starting with purchase date of December 1.
Please follow these simple guidelines to speed up the transaction:
Before returning an item, please email us first at Returns for a Return Authorization number or call 303-691-9658.
WE WILL REFUSE DELIVERY OF ANY PACKAGES WITHOUT A RETURN AUTHORIZATION (RA#_____) NUMBER WRITTEN CLEARLY ON A BOX!
Item must be shipped out to us within the 15 day period of the order date!
The items to be returned must be in absolutely brand new, unused, and unworn condition. All original packaging materials and boxes, unused warranty cards, and all instruction booklets must also be returned. "New and unused" means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, the tags, or the case; and the product must not have been sized or altered in any way. Please do NOT ATTEMPT to return a new item with ANY indication that it has been used or worn - it will be returned back or treated as a used item and a severe penalty (determined by us) will apply.
It takes approximately 3-5 days to process your refund once the item is back in our possession.
If the product you are returning included a special gift offer - all items must be returned.
ALL SHIPPING and INSURANCE CHARGES ARE NON-REFUNDABLE.
We will refund the full purchase price of the item less shipping and handling costs. For International customers, US Customs Office may
assess an import duty fee that will not be refunded. To avoid this fee YOU MUST contact your country's Customs Office or shipper and fill out
all of the proper documents prior to returning an item to us.
If a FREE* or discounted shipping was applied, a minimum of a $25.00 shipping fee plus any additional insurance and handling will be deducted
from refund for original watch shipping, $15.00 for watchbands, and $30.00 for an over-sized (determined by carrier) wall clock shipping.
If a FREE* metal watchband sizing was chosen, there will be a $10.00 fee deducted for this service.
Returns must be sent prepaid and insured for the full purchase price to:
Disclaimer, or Fine print:
1485 S. Colorado Blvd., Ste. # 125
Denver, CO 80222
While WatchConcepts.com endeavors to provide the most accurate, up-to-date materials available,
the information, materials, products, and services available on this site may include inaccuracies, typographical errors, or outdated information.
Moreover, WatchConcepts.com may make modifications or changes to the site or the information, materials, products, and services described in
this site at any time and for any reason. Items shown on pages of WatchConcepts.com may look different, have a different stock, or vendor number
from the actual shipped items. It dose not in any way constitutes a switch of merchandise, only that such merchandise changes from time to time in its physical
appearance or numerical identification due to vendor's modifications or improvements. WatchConcepts.com is not responsible for and need not to honor any typographical or pricing errors on the site; WatchConcepts.com reserves the right to refuse or cancel orders at any time,
including but not limited to orders that contain incorrect prices or product descriptions. You assume the sole risk of making use or relying on the information, materials, products, and services available on this site. WatchConcepts.com
makes no representations about the suitability, completeness, timeliness, reliability, legality in your jurisdiction, or accuracy of the information, materials, products, and services described or contained in this site for any purpose.
Except as set forth in the WatchConcepts.com warranty policy statement applicable to products sold on the WatchConcepts.com website, all information, materials, products, and services are provided "as is" without warranty of any kind,
including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement.
*FREE shipping refers to any free shipment offer we have given. In case of a return, the shipping and insurance fees will be charged back to the customer.